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FTC to Investigate Controversy Over LG Electronics’ Clothes Dryers
Dryers Not Working As Advertised
FTC to Investigate Controversy Over LG Electronics’ Clothes Dryers
  • By Choi Moon-hee
  • January 3, 2020, 13:54
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The Fair Trade Commission (FTC) will investigate LG Electronics' clothes dryers as consumers complain that the products do not function as advertised.

Consumers of LG Electronics’ controversial clothes dryers have decided to file a petition with the Fair Trade Commission (FTC) for a probe into the products.

The dryers are equipped with a condenser that has an automatic cleaning function, but many consumers complained that the condenser did not remove dust automatically.

Sung Seung-hwan, a lawyer at the law firm Maeheon, said on Jan. 2 that he would request the FTC to investigate LG Electronics’ dryer advertisement on behalf of some 560 consumers who allegedly suffered damage from using LG dryers.
 

The consumers argue that LG Electronics violated the law on the fairness of labeling and advertising. They say that the condenser is expected to automatically clean itself each time the dryer is activated, but in reality, automatic cleaning is only performed when certain conditions are met.

The Korea Consumer Agency (KCA) also said earlier that the condenser’s automatic cleaning function differs from the advertisement as dust accumulates in the condenser. In response, LG Electronics announced last month that it will recall all of its heat pump-type clothes dryers for free.