Users Advised Not to Take Off Screen Film
Some units of Samsung Electronics’ Galaxy Fold, which were distributed for reviews before the U.S. launch on April 26, showed abnormal functions such as its display being turned off or flickering after one or two days’ use.
"Some units of Samsung Electronics's US$1,980 Galaxy Fold showed display troubles such as its display being turned off or flickering after it was used for one day or two," U.S, business cable TV channel CNBC said on April 17 (local time). “A Galaxy Fold smartphone that Samsung Electronics provided to CNBC became unusable in two days since CNBC began to try out the device."
Earlier, Business Insider said that Samsung Electronics provided about 1,000 units of the Galaxy Fold for reviews to media companies and YouTubers and about 0.4 percent of them were found defective.
"The screen of my Galaxy Fold review unit is completely broken and unusable just two days in. Hard to know if this is a widespread or not," said Mark Gumman, who provides smartphone news to Bloomberg, on his Twitter page.
"Unlike other smartphones, the screen film of the Galaxy Fold is a part of its display," Samsung Electronics said. "Display problems arose when users removed the screen film, which is a protective film. We will advise our customers not to remove the screen film."
However, some users claimed that they faced the same problem without removing the film on the display. CNBC said the left screen kept on flickering from the beginning even though the protective film was not taken off.
"We will carry out detailed analysis of the display defect problem of some Galaxy Fold units whose display film was not taken off. We will launch the product as scheduled on April 26," Samsung Electronics said.