A Good News in Crisis
For 14 consecutive years, Korean Air was honored as the airliner with the most customer satisfaction in the world.
Korean Air announced on June 21 that the company took first place in the air passenger transport services sector at the 2018 Global Customer Satisfaction Index (GCSI) Excellent Enterprise Awards organized by the Global Management Association under the sponsorship of the Japan Management Association Consulting and Beijing Xinnian Bao.
The Global Customer Satisfaction Index (GCSI) selects the best company by sector every year by evaluating factors such as customer satisfaction, customer value, and global capabilities. Korean Air has been ranking first for 14 straight years since 2005.
The honor was attributable in large part to the fact that Korean Air organically connected 290 cities and the Americas and 80 cities in Asia via Pacific route partnership with Delta Air Lines in May. Moreover, another contributor was the fact that Korean Air is providing differentiated premium services from check-in to lounge use through Incheon International Airport’s Terminal 2 which opened in January.