An increasing number of consumers are now complaining about WiFi connectivity issues of the latest Samsung flagship smartphones. Samsung Electronics announced that it will be releasing an update on April 25 to fix these issues.
According to industry sources on the 23rd, Galaxy S8 and S8 Plus owners experienced unstable connection and disconnection when they connected to KT’s WiFi network with 5GHz bandwidth right after the release on April18. After the investigation, Samsung Electronics and KT confirmed that the bug was caused by the conflicts between the advanced power saving function installed in the Galaxy S8 and the wireless access point (AP) produced by Dongwon T&I. The current WiFi AP recognizes the Galaxy S8 as an abnormal terminal and quickly kicks out the access.
The advanced power saving feature is a system that helps smartphones consume power more effectively. After the Galaxy Note 7 battery fires, Samsung Electronics has reduced the battery capacity for the Galaxy S8 and strengthened the feature. It is difficult to conclude which side should take the blame for the bug but one thing is for sure: the Galaxy S8 doesn’t work well with the wireless access point (AP) manufactured by Dongwon T&I.
After discussions with a mobile carrier and communication equipment manufacturer, Samsung Electronics has decided to release over-the-air firmware updates to fix the WiFi problems on the 25th.
Consumers have complaints about the quality issues right after the launch of the Galaxy S8. Previously, some consumers complained about a red tint on the display of their Galaxy S8 devices. Samsung Electronics announced to update its software this week so users can adjust the color setting to their preference. An official from the communication industry said, “The WiFi connection error should have been fixed during tests before the release.”