KT’s 2nd-generation AI Hotel Robot Enhances Room Services

KT Corp. announced on July 9 that its second-generation GiGA Genie hotel robot, dubbed “N Bot,” has improved room services at Seoul’s Novotel Ambassador Dongdaemun Hotels & Residences.

KT collaborated with Hyundai Robotics to upgrade the design and function of its AI hotel robot. N Bot debuted on April 30 at Novotel Ambassador Dongdaemun, South Korea’s first AI hotel, owned by KT Real Estate Inc.

KT’s GiGA Genie AI speaker and hotel robot series feature cutting-edge ICT technologies, including space mapping, autonomous driving, and voice recognition. It began room deliveries of bottled water, towels and other amenities at guests’ voice command or via touch screen orders, in December last year.

KT will seek to further commercialize opportunities through its AI robots and to expand their usage to other industries. It expects users will especially appreciate the robots amid efforts to reduce in-person service contact during the COVID-19 pandemic.

KT’s head of AI business Kim Chae-hee said, “KT will seek to help its customers enjoy greater convenience in their everyday lives by applying AI robot services to a wider variety of areas beyond hotels, including food and beverages and office operations.”

Linked to an AI speaker, N Bot is capable of seamless service to local and foreign guests, from order to delivery. Currently, user interface is available in Korean, English and Chinese. Application in other languages is also possible.

N Bot’s design is upgraded to slimmer and more streamlined than the first-generation robot. The delivery capsule is 1.5 times larger so that it could carry deliveries more efficiently. The motor and wheels have also been improved, increasing the robot’s speed by 40 percent and its maneuverability around obstacles. Also, the battery lifespan is 30 percent longer than the previous version.

The first-generation GiGA Genie hotel robot has been in service at Novotel Ambassador Dongdaemun for six months and made deliveries to its 211 rooms. Bottled water was the most frequent delivery request between 10 p.m. and 7 a.m., followed by towels, slippers, tooth brushes, shampoos and body cleansers. Most of those deliveries were before midnight with guests saying they appreciated avoiding in-person room service late at night.

Besides amenity deliveries, Novotel Ambassador Dongdaemun uses its AI robot for promotional events and other guest activities.