Samsung Electronics has released a software patch for the fingerprint recognition flaw on its Galaxy Note 10 and Galaxy S10 smartphones.
The tech company said on Oct. 23 that it has begun a software update service to address the problem and is notifying its customers of the service via the Samsung Members app. It also offered an apology for causing inconveniences to customers.
According to leading foreign news outlets, the fingerprint recognition glitch happened on the company’s premium models including the Galaxy S10 and the Galaxy Note10. The devices were unlocked when their front was covered by a silicon case with some three-dimensional patterns on it. The security vulnerability affects the Galaxy Note 10, the Galaxy Note 10 Plus, the Galaxy S10, the Galaxy S10 Plus, and the Galaxy S10 5G.
Users who log in with their fingerprints are advised to choose “biometric authentication update” in the notification bar at the top of the display. When they touch the bar, an update popup opens and the software update proceeds with the choice of an“update” option. If the users registered their fingerprints after covering the front of their phone with a silicon case, they need to delete it and then re-register their fingerprints.
Samsung advised its users to place the entire finger including its center on the sensor when registering a fingerprint, saying that a silicon case with three-dimensional patterns on its front can cause problems with fingerprint registration or authentication.
Samsung said it cannot be held responsible for the user’s security when they use a silicon cover on the front of the device. More information about the software update is available on the Samsung Electronics Customer Service Center.