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Korean Air Ranks First in Global Customer Satisfaction for 15 Consecutive Years
Cited for High-quality Services, Convenient Network
Korean Air Ranks First in Global Customer Satisfaction for 15 Consecutive Years
  • By Choi Moon-hee
  • June 28, 2019, 10:53
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A Boeing 787-9 aircraft of Korean Air

Korean Air has picked up first place in a global customer satisfaction survey for the 15th consecutive year.

Korean Air said on June 27 that it took home the first prize in the aviation and transportation service category of the 2019 Global Customer Satisfaction Index (GCSI) awards. An award ceremony was held in Hanoi, Vietnam on June 20 (local time).

The Global Customer Satisfaction Index (GCSI) is used as an indicator to measure customer satisfaction by Japan Management Association Consultants (JMAC), a multinational global consulting group. It selects the best company in each category by evaluating customer satisfaction, customer value, and global capabilities.

Korean Air has received high scores for its convenient global service network, high-quality services, and the introduction of next-generation aircraft. Korean Air has been ranked first in the airline passenger service category over the past 15 years since 2005.

Korean Air plans to actively cooperate with other airlines while strengthening its services.

The carrier set up a joint venture for Pacific routes with Delta Airline and has been offering various schedules and routes that cover 290 cities in the United States and 80 cities in Asia since May 1 last year.

Korean Air is very active in introducing next-generation aircraft such as the Boeing 787-9 and the Boeing A220-300 and will further sharpen its service competitiveness through aircraft operations matching route characteristics. In addition, the airliner plans to upgrade its aircraft fleet by introducing 20 units of the Boeing 787-10 from 2021.