Friday, December 13, 2019
A Korean User Claims Galaxy S10 5G Catches Fire
Samsung Blames It on Strong External Shock
A Korean User Claims Galaxy S10 5G Catches Fire
  • By Kim Eun-jin
  • May 1, 2019, 08:16
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A photo of a fire-damaged Samsung Galaxy S10 5G handset uploaded by a user in a Naver Café on the internet

A Galaxy S10 5G handset caught fire less than a week after purchase, a Korean user claimed in the Samsung Smartphone Cafe in Naver on April 30.

"Samsung Electronics only said that there is a serious external damage to the phone, without saying it would replace it or give me a refund," the user said in a message posted on the café.

Samsung Electronics said that it analyzed the product in question and arrived at the conclusion that the product itself had no problems.

"An X-ray examination found that there was a deeply pressed mark on the phone. We concluded that a strong external impact sparked off the fire," a Samsung Electronics official said.