No Meals for Passengers
Asiana Airlines has officially apologized for the in-flight meal fiasco and the ensuing delay of flights that have been continuing for three days.
Asiana Airlines said on its website on July 3, "The problem occurred while we were changing our in-flight meal provider. We sincerely apologize for the inconvenience that our customers had to go through.”
Explaining the background of this incident, Asiana said, "While we were preparing for a new service with Gate Gourmet, a global catering company, there was a fire in the factory that produces in-flight meals. We have made various efforts to deal with this incident.”
Asiana said, "Although we secured in-flight meals for our company from an alternative company, an unexpected confusion occurred in the process of packaging and shipping the meals on the first day. As a result, some flights were delayed and some flights had no meals. We apologize again for the inconvenience caused for the customers.”
Asiana said, “We are currently reducing the initial error by concentrating our manpower and resources,” adding, "We will do our best to stabilize the meal service as soon as possible."
According to Asiana, the in-flight meal shortage is continuing for the three days. As of 10am, July 3, one flight was delayed by more than one hour due to the disruption in in-flight meal supply, and eight planes took off without any meals.
Asiana is paying a coupon (TVC) worth between US$30 and US$50 for passengers who have not received their meal.