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Samsung Electronics Becoming Aggressive to Consumers Filing Suit for Galaxy Note 7
Compensation for Inconveniences
Samsung Electronics Becoming Aggressive to Consumers Filing Suit for Galaxy Note 7
  • By Cho Jin-young
  • December 5, 2016, 02:00
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Samsung Electronics keeps the position that the company has sufficiently compensated for inconvenience of Galaxy Note 7 buyers.
Samsung Electronics keeps the position that the company has sufficiently compensated for inconvenience of Galaxy Note 7 buyers.

 

Samsung Electronics is planning to proactively deal with consumers filing a lawsuit regarding the Galaxy Note 7. This is based on its determination that it has sufficiently compensated for their inconvenience.

According to industry sources, Samsung Electronics recently appointed a legal representative and submitted a letter to the Seoul Central District Court, in which the company says that the Galaxy Note 7 smartphones have no common defect although some of them exploded and its recall has been appropriate.

After the discontinuation of the Galaxy Note 7, Samsung Electronics came up with a compensation package providing mobile coupons worth up to 100,000 won (US$90) or so per user along with subsidies for phone bills. The package also included an installment discount for those who exchange the Galaxy Note 7 with the Galaxy S7 and then exchange the Galaxy S7 with the Galaxy S8 or the Galaxy Note 8 next year.

Earlier, approximately 2,400 consumers in South Korea claimed for a compensation of 500,000 won (US$450) per person, saying that they had to spare time to visit after-sales service centers on repeated occasions and that they were nervous about the possibility of an accident. The consumers and Samsung Electronics are likely to be exchanging letters with each other for the time being and bring the case to the court.