Mobile Voice Recording Solution
Samsung SDS, the information technology solutions arm of Samsung Group, announced on October 19 that it launched a new mobile banking solution to target the global financial market, starting with the United Kingdom.
The new solution, dubbed the Mobile Voice Recording Solution, or MVRS, is an essential service to make mobile financial transactions that are recently on the rapid increase. The MVRS enables mobile devices to automatically record the whole process of phone calls between customers and financial company employees in order to fill up the safety of mobile financial services.
With the launch of the MVRS, however, customers can record and manage all the data when making conversation with any employees from customer services and financial institutions. Financial firms will be able to use the saved data to manage customers, improve the safety of services and investigate the liability in case of an accident.
Samsung SDS said the MVRS completes its mobile security service portfolio, which also includes enterprise mobility management (EMM) and biometric information authentication service Fast IDentity Mobile (FIDO), alongside Samsung Electronics' mobile device security platform Knox.
As its first global target, Samsung SDS chose the U.K. market, which has implemented a new law to save all voice, text message and call logs related to mobile financial transactions for five years from 2018. In particular, the U.K. market has a high strategic value as the law is expected to apply into other areas, such as health care and logistics, in the future