All major wireless carriers in the United States will let consumers exchange their replacement Galaxy Note 7 units with any other device. The carriers are taking action after a replacement Galaxy Note 7 allegedly caught on fire aboard a Southwest Airlines plane that was preparing to take off from the Louisville International Airport in Kentucky on October 5, again reigniting the controversy over the safety of Samsung Galaxy Note 7.
The four major carriers in the U.S. such as Verizon, AT&T, T-Mobile and Sprint are to offer customers to swap their Samsung Galaxy Note 7 replacement unit with another available smartphone, according to foreign media reports on the 7th (local time).
Verizon, the largest U.S. wireless carrier, said in a statement, "Any Verizon customer concerned about the safety of their replacement Note 7 smartphone may take it back to the original point of purchase to exchange it for another smartphone.”
AT&T, the second largest provider of mobile telephone services, also said that it would allow its customers who have concerns about the replacement phone's safety, to exchange it for an alternate smartphone. Moreover, the carrier is thinking of stopping all sales of Galaxy Note 7, Bloomberg reported.
T-Mobile customers previously got only two weeks to exchange after receiving their replacement Note 7 units. Afterward, they could have turned it in for "trade-in" credit, which is less than the full value of the phone. The carrier updated its policy in the afternoon on the 7th.
The latest move comes as the Federal Aviation Administration (FAA) and the Consumer Product Safety Commission (CPSC) are investigating the latest fire incident.